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Terms & Conditions

General
 
This site is owned and run by Pike Moor Vets Ltd of 158-160 Chorley New Road, Horwich BL6 5QW.  If you have any questions about the terms and conditions, or if you have a comments or complaints about this website, please contact us on 01204 694004 or write to the above address.
 
Ownership of Rights
 
All rights, including copyright, in this website are owned by or licensed to Pike Moor Vets Ltd (PMV Ltd)\ Any use of this website or its contents, including copying it or them in whole or in part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
 
Accuracy of Content
 
We have taken every care to ensure that all information contained in this web shop is fair and accurate. Within UK legislation, we disclaim all warranties as to the accuracy of information given for any product, and we shall not be liable to any person for any loss or damage which arises from the use of any such information. We have tried to ensure that all prices are correct [all include VAT], but we reserve the right to refuse any order placed, and in these circumstances, will provide a full refund. If the price of goods increases between the time of ordering and the delivery date, we will let you know and ask you to confirm by email that the price is acceptable. If it is not acceptable then you will, of course, have the right to cancel your order. Prices shown include any discount offered, but do not include any delivery charge.
 
Acknowledgement 
 
You will receive an email from worldpay confirming your payment details, and an email from us acknowledging your order.
We will contact you again as soon as possible, if there is any change to the expected delivery date, non availability or delivery arrangement to organise.
 
Ordering errors and Cancellations
 
You are able to stop during the ordering process up to the point where you finalise your payment with Worldpay. If you wish to cancel an order after this point you can do so up to 7 days after collection/receipt of the goods by contacting us and returning the goods. The buyer will be under a duty to take care of the goods until they have been returned to the surgery, which must be within 7 days of their return being agreed by us. Please note that medications may not be returned once they have been collected from the surgery.
 
Ownership 
 
Risk of damage to or loss of the goods passes to you at the time of collection or acceptance of delivery of the goods.
 
Availability
 
We will inform you as soon as possible if any goods become unavailable or delayed. You will have the option to agree a new availability date or to cancel the order and receive a full refund. We cannot be held liable for delay or unavailability of any product.
 
Payment Terms
 
We will charge your credit/debit account for payment upon receipt of your order. We accept no liability if delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any furhter orders from you. This does not affect any other rights we may have.
 
Risk and Ownership
 
Risk of damage to or loss of the goods passes to you at the time of collection by you or your agent or within one month of delivery of those goods to one of our surgeries if you have not collected those goods by then. You will only own the goods once they have been successfully collected by or delivered to you and when we have received cleared payment in full. Goods supplied are not for resale.
 
Damage to Your Computer
 
We make every effort to ensure the website is free from viruses and defects. However, we can not guarantee that use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to any computer equipment as a result of using this website.
 
Cancellation Rights
 
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of the receipt of your goods. Please note, however, that medication may not be returned once they have been delivered or collected from the surgery.
 
Changes to Terms and Conditions
 
We reserve the right to change these terms and conditions from time to time, and you should check them before placing an order.  
 
Governing Law 
 
These terms and conditions have been construed and are governed by English law, and paties to any contract agree to submit to the jurisdiction of the English courts.

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